Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@auvioro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@auvioro.com.

Damaged / Wrong / Missing Items (48-Hour Notice)

• Full name
• Order email
• Clear photos/video
• A brief description of the issue

• If you contact us after 48 hours, a $10 shipping fee may apply
• If you contact us after 7 days, we may be unable to process the claim. You may be required to return the damaged item after your claim is approved.

Other Final Sale Items

• Sale/Clearance items
• Free gifts / promotional gifts

How to Start a Return / Exchange

1. Email our customer support team at support@auvioro.com,thensubmit your reason and order number/email

2. Our team will review your request and provide the next steps

3. Ship your package back & submit the tracking number

4. Once received and inspected, we will process your refund or exchange

Refund Timeline

After your return arrives and passes inspection, refunds are processed within 2 business days.

Please allow 2–10 business days for the funds to appear in your account (bank processing time may vary).