After we receive your email, we will get back to you with a (human) response as soon as possible, and this should take no longer than 24 - 48 hours. If you still haven't received our email after 48 hours, we suggest that you:
1. Ensure you send to the correct email address (support@auvioro.com) and your inbox can receive emails.
2. Please check your spam/junk folder as the email may be there.
3. Please whitelist our email address.

- You'll receive a shipping confirmation email once your order has been shipped. You can click on the tracking link in the email to view the updated status of your package.
- Or click here to track the shipping status.
- You can also email us at support@auvioro.com to get information on your order.

Please email us at support@auvioro.com as soon as the order is placed and our customer service team will try to accommodate any changes before the order is packed for shipment. Please note that this is not always possible. Once the items have been shipped, we're sorry but we can no longer cancel or make any changes to the order.

Your final checkout total includes everything—no additional fees will be charged later. There are no fees at delivery, and you will never be asked to pay tariffs or extra charges before or after your package arrives. If you encounter any outside claims suggesting you must pay tariffs separately for your Auvioro order, please be assured they are false. Feel free to contact us anytime to verify.

Our size guide is a general guideline for recommending what size we think is best, but keep in mind that some pieces might fit differently depending on the styles, such as oversized sweatshirts and T-shirts which run bigger than the general guidelines. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

Tracking updates can be delayed when the parcel is:
1. In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time.
2. Going through local customs clearance procedures.
3. At the post office sorting center.
4. Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.
Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time. If the tracking is stuck for more than 7 days, please contact us.

Please confirm your shipping address information listed on the confirmation letter in case of a wrong delivery. If the address information is correct, we request you to contact logistics company first as this is the most efficient way to locate your parcel and arrange re-delivery.

Below are some steps and suggestions on how you can solve this issue:
- Check if the shipping address of your order is correct;
- Check your mailbox or ask your neighbors whether they have received the parcel on your behalf.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- If you still haven't received the item in 3 business days please contact us.

Basically, once your items are delivered, we are not liable if they are stolen, lost or damaged. If your tracking number shows that your package was delivered but you did not receive it, please allow an additional 1-3 days for delivery before contacting your local carrier for more information.

Auvioro is not responsible for any failed delivery attempt caused by negligent behavior of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you.

Kindly note only one code can be applied per order at checkout. Either a 'xx%/ $xx off' discount or a store credit. You may keep the other code for your future purchase. Usage is also subject to the terms and conditions of the discount code.

You have a maximum of 30 days from the date you've received all your purchased items in the same order to submit the return request.

1: Email our customer support team at support@auvioro.com, then submit your reason and order number/email

2: Our team will review your request and provide the next steps

3: Ship your package back & submit the tracking number

4: Once received and inspected, we will process your refund or exchange

We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed.